Annoying Software update problem

General Information Forum for the J11 QashQai. (Formerly Order Forum)
PDH
Posts: 16
Joined: Sun Jun 03, 2018 7:51 am
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Post by PDH »

I would suggest contacting Nissan Customer Services and asking them for their input, diagnosis and recommendations. If there are issues they should know all about them and the fixes available.

P
2015 Qashqai Tekna 1.5 Dci

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StampyNTFC
Posts: 61
Joined: Mon Aug 23, 2021 12:26 pm
Location: Peterborough, UK
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by StampyNTFC »

Same issue here - although MY QQ won't let me do Map Updates via the USB stick anymore, it just throws up this error:-

car error.jpg

I did ask my local Smith's dealer to have a look at it when the car was in (under warranty) to have one of it's door actuator's replaced back in October last year.

They said that (and I quote) - "Your car shouldn't be able to do updates via USB"

Tried again this morning via Wi-Fi and it says there are NO UPDATES for either software, or maps..


Software = 0821
Maps = 15041_0_10

I've had the car for just over a year now (got it from Motorpoint) and in that time it did a Software Update (to the version above) and allowed me to do 2 map updates (via USB).

Whatever USB stick format I use (FAT32 or NTFS) it'll still say the "error" above - however, it plays my USB stick of MP3's fine!!

It's due it's 1st MOT in June and a service - so I'll suggest Nissan have a look at it then....
Drives a 19 plate Qashqai...

Go seize the day
Wake up and say
This is an extraordinary life

John Wetton (1949-2017)
phatboy
Posts: 166
Joined: Tue Jul 23, 2019 12:26 pm
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by phatboy »

Same issue here, tries to install when the handbrake is on and engine running... then just disappears. It's been almost a month now.
It tries to do it when I pull up at traffic lights, but when I park on the drive at home with the engine running and leave it run, it never completes.\

I'm sure Nissan will produce a fix in the next 5 years... or just abandon the system like the previous Connect versions....
2018 Qashqai Tekna + DCT Dig-T 160
aants
Posts: 4
Joined: Sun Apr 17, 2022 7:02 am
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by aants »

well ive booked mine in at the dealers

they say it will take all morning

we will wait and see..
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StampyNTFC
Posts: 61
Joined: Mon Aug 23, 2021 12:26 pm
Location: Peterborough, UK
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by StampyNTFC »

aants wrote: Wed Apr 20, 2022 12:36 pm well ive booked mine in at the dealers

they say it will take all morning

we will wait and see..
Any further update on this??
Drives a 19 plate Qashqai...

Go seize the day
Wake up and say
This is an extraordinary life

John Wetton (1949-2017)
amz2740
Posts: 63
Joined: Mon Jun 28, 2021 2:38 pm
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by amz2740 »

Also curious if you had any updates on this. I did an update recently to 0821 I thought it all went fine but I've had bad Bluetooth issues ever since. People can't hear me, I can't hear them, disconnects and audio starts coming through phone etc etc.
2019 (19 Plate) 1.5 Tekna Black
cijupaul07
Posts: 1
Joined: Mon Jun 05, 2023 8:24 am
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by cijupaul07 »

Press and hold power button until Nissan logo appears...
This will help software update hang up issue...
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