Annoying Software update problem

General Information Forum for the J11 QashQai. (Formerly Order Forum)
wozza1982
Posts: 5
Joined: Thu Apr 14, 2022 10:01 pm
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by wozza1982 »

Hey everyone, just bought my new J11b Teckna 2019 a few weeks ago and very happy with it so far.

However I thought I would update the system software but have run Into a problem.

I have connected the car to my mobile hotspot and gone into the settings to update the system. The screen says that the software update has been downloaded but is waiting to install......it has been stuck on that screen for the past 5 days and refuses to install the update.

Any help would be great as its getting on my wick end now.

I have tried this with the car parked, handbrake on, engine both on and off, but no luck. System is without the SD card slot.

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gloucester
Posts: 5173
Joined: Sun Apr 03, 2016 7:04 am
Location: Gloucestershire, England
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Post by gloucester »

Welcome to this forum.

Sorry, I've no experience of the later type J11b system - let's await the experts!
(2015 Nissan Qashqai Tekna DIG-T 1.2 sold 15/6/18) ~ 2018 Suzuki Ignis SZ5 - 2018 Yamaha MT-07 ~ (2024 Volvo EX30 ordered)
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calnorth
Posts: 2719
Joined: Mon Feb 11, 2019 2:01 pm
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by calnorth »

Generally that kind of thing needs a reboot (Factory Reset). Doing so looses personal settings but could clear a system hangup?

After that you may need to know if an update truly exists and what version it is. Also, what is your current version?

After that Call/Email Nissan Customer Service
Mk2 Qashqai Facelift - J11b (2017–and onward)
1.6 Dig-T N-Connecta
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MikeGC
Posts: 1852
Joined: Tue Feb 07, 2017 11:50 am
Location: Stockport
Qashqai Model: Mk.3 Qashqai - J12 (2021+) New Model

Post by MikeGC »

My 2019 Tekna only offered me one software update (any others must have been done during servicing)

The engine must be running for the whole process,which can take 30 minutes.
I parked on my drive at home and connected to the house WiFi.
This did both software and navigation updates in 25 minutes.
And I was lucky,it was the sort of street that you could leave the car for a few minutes and not worry about it disappearing
March '22 - J12 1.3DIG-T 160 CVT Tekna+ with all wheel drive - Pearl Black
July '19 - J11B 1.3DIG-T 160 DCT Tekna - Vivid Blue
March '17 - Qashqai J11A 1.5dci n-connecta - gunmetal
September '14 - Juke 1.5dci gunmetal ascenta premium (red accent packs)
wozza1982
Posts: 5
Joined: Thu Apr 14, 2022 10:01 pm
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by wozza1982 »

It's currently on Software version 0804 and the map software is on version 15041_0_2. Not sure how out of date these versions are or if they are up to date?

Happy to factory reset but want to try and avoid that if I can.
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calnorth
Posts: 2719
Joined: Mon Feb 11, 2019 2:01 pm
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by calnorth »

wozza1982 wrote: Fri Apr 15, 2022 11:41 am It's currently on Software version 0804 and the map software is on version 15041_0_2. Not sure how out of date these versions are or if they are up to date?

Happy to factory reset but want to try and avoid that if I can.
.>>
Try with the engine running...as said above
Mk2 Qashqai Facelift - J11b (2017–and onward)
1.6 Dig-T N-Connecta
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gloucester
Posts: 5173
Joined: Sun Apr 03, 2016 7:04 am
Location: Gloucestershire, England
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Post by gloucester »

Note he's already said "I have tried this with the car parked, handbrake on, engine both on and off, but no luck. System is without the SD card slot."
(2015 Nissan Qashqai Tekna DIG-T 1.2 sold 15/6/18) ~ 2018 Suzuki Ignis SZ5 - 2018 Yamaha MT-07 ~ (2024 Volvo EX30 ordered)
wozza1982
Posts: 5
Joined: Thu Apr 14, 2022 10:01 pm
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by wozza1982 »

I have tried with the engine running but will try again soon just incase.
aants
Posts: 4
Joined: Sun Apr 17, 2022 7:02 am
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by aants »

i am having exactly the same issue have left the car running for 45 mins and still the same
i am also having an issue with the clock not showing the correct time
think ill be taking it back next week for them to sort
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calnorth
Posts: 2719
Joined: Mon Feb 11, 2019 2:01 pm
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by calnorth »

I have a suspicion that the dealer(s) can't correct these headunits...similar to what went before it (Connecta 2 & 3). Rather like a mobile phone, if a factory reset or firmware update don't fix it...it dies right there.

Be interesting to know the outcome...new headunit?
Mk2 Qashqai Facelift - J11b (2017–and onward)
1.6 Dig-T N-Connecta
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