Qashqai 2019 1.3 engine problem after thermostat replacement

Forum for Engine, Exhaust, Drivetrain, ECU
Pandjh
Posts: 759
Joined: Sat Feb 04, 2017 11:34 am
Location: South-East England
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by Pandjh »

SL7 wrote: Sat Feb 10, 2024 12:02 am Hi all,

Just about to buy a 1.3 Nissan QQ N-Connecta from Marshall Nissan. It's a Dec 2020 (70) plate.

I'm really worried about the issue and when asking the dealer they dismissed it and said the housing is fine.

Does anyone know when Nissan updated their thermostat housing and whether the car I'm looking at would fall into one of the ones in the risk category? Or do we not know enough?

Is it easy for the service department at the dealership to let me know which housing my car has, or would they need to take the car apart to do so?

Cheers.
I don't think anyone here can give you a definite answer as we don't have all the information as to when each revision of the housing was issued. However, IMHO, I would be very doubtful that a 2020 model had the latest part fitted on the production line as it is surely to new for that, so unless the seller can prove otherwise, ie that the latest part has since been fitted, I would suggest you have to assume it has not and the car could also be susceptible to it failing. However, for approximately £420 you can get the latest housing fitted and then know for sure. (Marshall Nissan Maidstone charged me that price in early January to have this work done).

Remember, salesmans job is to sell. They will say what they think you want to hear. Unless they 100% prove it has the newest part it means it does not.
2019 1.3 DiG-T 160 Tekna, black (J11b)
prev 2015 1.2 DiG-T n-tec+, black (J11)
prev 2009 1.5 dCi Acenta, black (J10)

SL7
Posts: 6
Joined: Fri Feb 09, 2024 11:58 pm
Qashqai Model: Still looking for one....

Post by SL7 »

Pandjh wrote: Sat Feb 10, 2024 6:33 am
SL7 wrote: Sat Feb 10, 2024 12:02 am Hi all,

Just about to buy a 1.3 Nissan QQ N-Connecta from Marshall Nissan. It's a Dec 2020 (70) plate.

I'm really worried about the issue and when asking the dealer they dismissed it and said the housing is fine.

Does anyone know when Nissan updated their thermostat housing and whether the car I'm looking at would fall into one of the ones in the risk category? Or do we not know enough?

Is it easy for the service department at the dealership to let me know which housing my car has, or would they need to take the car apart to do so?

Cheers.
I don't think anyone here can give you a definite answer as we don't have all the information as to when each revision of the housing was issued. However, IMHO, I would be very doubtful that a 2020 model had the latest part fitted on the production line as it is surely to new for that, so unless the seller can prove otherwise, ie that the latest part has since been fitted, I would suggest you have to assume it has not and the car could also be susceptible to it failing. However, for approximately £420 you can get the latest housing fitted and then know for sure. (Marshall Nissan Maidstone charged me that price in early January to have this work done).

Remember, salesmans job is to sell. They will say what they think you want to hear. Unless they 100% prove it has the newest part it means it does not.
Thanks for the information. I haven't bought the car yet so might try and negotiate with them and say I'll pay for the part and they pay for the labour.

Do we know if the new part 100% solves the issue or is it too early to tell?

Also, do you have a part number?
Pandjh
Posts: 759
Joined: Sat Feb 04, 2017 11:34 am
Location: South-East England
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by Pandjh »

Too early to tell I would think.

My Nissan invoice listed the part as N110600260R.

They also marked the invoice with 'preventative maintenance ' so I have proof it was done before I had a problem rather than after.

Good luck, it's s a great car!
2019 1.3 DiG-T 160 Tekna, black (J11b)
prev 2015 1.2 DiG-T n-tec+, black (J11)
prev 2009 1.5 dCi Acenta, black (J10)
SL7
Posts: 6
Joined: Fri Feb 09, 2024 11:58 pm
Qashqai Model: Still looking for one....

Post by SL7 »

millerman wrote: Thu Aug 31, 2023 4:41 pm hi guys this happened to me yesterday in a 2020 tekna its being taken back to Nisan dartford Friday morning not sure of the damage yet but we now know there water in all cylinders ,so a head gasket at least
Nissan are telling me that MAY be able to help with the cost of the parts but not labour 4 months out of warranty, im so flipping $$$$$$
Was this Nissan Marshall Dartford? Just about to buy my car from there. What did they say? Also, do you remember the name of the guy you dealt with there. Cheers.
SL7
Posts: 6
Joined: Fri Feb 09, 2024 11:58 pm
Qashqai Model: Still looking for one....

Post by SL7 »

Pandjh wrote: Sat Feb 10, 2024 8:32 am Too early to tell I would think.

My Nissan invoice listed the part as N110600260R.

They also marked the invoice with 'preventative maintenance ' so I have proof it was done before I had a problem rather than after.

Good luck, it's s a great car!
Thanks! The car I'm getting has only done 12.5K so I'm tempted to wait for 6-12 months as I do low mileage and see what the situation is then. Looks like most cases happen over 35K, with most around 50K.
JLG123
Posts: 18
Joined: Fri Nov 17, 2023 7:38 pm
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by JLG123 »

My latest update. I have just paid £6300 to my local garage for a new engine. I was not prepared to pay over £9000 to the Nissan dealership for the same thing. Ironically, they suggested using a non genuine engine to cut costs (haha).
As suggested by 200GRANGEHILL, I have just filled in my form for the motor ombudsman in the hope they will be able to help recover the money I've had to pay out. It does say thay they are very busy so could take 6 months, so will have to be patient.
I totally agree with 200GRANGEHILL that as many of us as possible should be contacting the Ombudsman to try make some impact. Also, would be worth as many as possible trying to contact 'The One Show' as they might look into this situation if enough people complain.
There is also a Nissan Qashqai group on facebook. I put a post on it re my situation. There are several people on there with the same issue who have not joined in on this forum yet, but I have recommended it.
SL7
Posts: 6
Joined: Fri Feb 09, 2024 11:58 pm
Qashqai Model: Still looking for one....

Post by SL7 »

JLG123 wrote: Sat Feb 10, 2024 6:14 pm My latest update. I have just paid £6300 to my local garage for a new engine. I was not prepared to pay over £9000 to the Nissan dealership for the same thing. Ironically, they suggested using a non genuine engine to cut costs (haha).
As suggested by 200GRANGEHILL, I have just filled in my form for the motor ombudsman in the hope they will be able to help recover the money I've had to pay out. It does say thay they are very busy so could take 6 months, so will have to be patient.
I totally agree with 200GRANGEHILL that as many of us as possible should be contacting the Ombudsman to try make some impact. Also, would be worth as many as possible trying to contact 'The One Show' as they might look into this situation if enough people complain.
There is also a Nissan Qashqai group on facebook. I put a post on it re my situation. There are several people on there with the same issue who have not joined in on this forum yet, but I have recommended it.
Did they not cover under warranty or extended warranty if you had it?
JLG123
Posts: 18
Joined: Fri Nov 17, 2023 7:38 pm
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by JLG123 »

Car was out of warranty. I did not take out extended warranty when I bought it as I didn’t think a 2.5 year old car would need it.
SL7
Posts: 6
Joined: Fri Feb 09, 2024 11:58 pm
Qashqai Model: Still looking for one....

Post by SL7 »

JLG123 wrote: Sat Feb 10, 2024 10:43 pm Car was out of warranty. I did not take out extended warranty when I bought it as I didn’t think a 2.5 year old car would need it.
You'd think it wouldn't need it. I think I'm always going to get extended warranty from now on with whichever car I buy. Sorry to hear about your situation, hope you manage to get it paid for.
DutchQQ
Posts: 6
Joined: Sun Feb 18, 2024 12:41 pm
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by DutchQQ »

I read this topic with interest. I'm from The Netherlands, and the strange thing is that almost nothing can be found about the problem with the thermostat housing in Dutch forums and Facebook groups. The issue is mentioned rarely.

We also have a 2019 QQ 1.3 DIG-T Tekna with 43k. I called several Nissan garages in the Netherlands and explained the problem with the thermostat housing. They all indicated that this problem CAN occur. I have submitted the same question to Nissan NL, but they do not provide clarity on this question.

They reacted as follow:
"There is no recall for the thermostat housing; there is therefore no reason to have it replaced preventively. If you would like to have the thermostat housing replaced preventively, Nissan will not reimburse you for the costs. The dealer can also cover these costs do not claim against Nissan.”

Our garage (all-round garage) is aware of this problem, but would rather not carry out this repair preventively. I understand that as well. Because our car is still under warranty until the end of this year, I will leave it as it is first. I may still decide to have the thermostat housing replaced by the end of the year (sharing costs with the garage).

So I still find it strange that this issue is only discussed in detail on this English QQ forum. It can't be that you have a different type of thermostat housing / motor than we do in Europe, can it?
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