Qashqai 2019 1.3 engine problem after thermostat replacement

Forum for Engine, Exhaust, Drivetrain, ECU
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skid64
Posts: 6
Joined: Tue Jan 23, 2024 5:06 pm
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by skid64 »

Glin17 wrote: Wed Jan 17, 2024 1:48 pm Just recording another one - my dads 2019 Qashqai overheated on the motorway. RAC replaced thermostat and got them on their way. 2 days later car won't start. Car recovered to Nissan dealer - needs new engine.
Thanks to this forum he went to Nissan armed with lots of information and knowing there were plenty of other cases out there. He bought from Nissan dealer and has had it serviced there as required by servicing schedule. Hoping the entire thing is covered by a "good will gesture" but waiting to hear.
I will update once we have a final outcome but I'm really posting to add another case so others have as much ammo as possible if they need it.
Same happened to me Monday. 19 plate, 51K, 3 months out of warranty, full main dealer service history. As soon as they diagnosed "cooked" engine then the local dealer offered me £2.4K as good will gesture. I have escalated to Nissan customer service as suggested by the dealer, but the fact they were so quick to offer me what is in effect 25% indicates they are aware of issue and almost admitting liability. Fingers crossed we both get it sorted but I'm guessing it could take months and with the possibility of a 10k bill hanging over me I'm loath to incur more expense in hiring a car

Testdriver
Posts: 10
Joined: Wed Dec 13, 2023 4:20 pm
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by Testdriver »

Reading all of this,I just don't get Nissan. Isn't it cheaper to publish a recall on that issue instead massive loss of costumers and posible lawsuits?
rockersandrew
Posts: 4
Joined: Fri Dec 08, 2023 1:08 pm
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by rockersandrew »

Reading all of this, I just don't get Nissan. Isn't it cheaper to publish a recall on that issue instead massive loss of costumers and possible lawsuits?

Reputational damage. Think Post Office and some NHS Trusts, or Peugeot for cars - the CEO's just aim for brand protection.

But you're right - this could cost them long term. Reputational damage can take years to recover.

That's why VW immediately admitted the emissions scandal. Best to get it out of the way, particularly as they knew other manufacturers were doing the same.

We had Nissans since 2009 - Never again. And the thermostat was only one of the issues. Thankfully the engine survived so we could repair and sell it asap.
Pandjh
Posts: 759
Joined: Sat Feb 04, 2017 11:34 am
Location: South-East England
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by Pandjh »

Nissan's approach seems to be stuff the existing customers, we'll just replace them with new ones who don't do their research.
2019 1.3 DiG-T 160 Tekna, black (J11b)
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Fujikun
Posts: 119
Joined: Wed Jun 09, 2021 2:48 pm
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by Fujikun »

I think that customer service in the u.k is a disgrace, they seem to all want your money then tell you to f*** off.
I just sold my qashqai, really because it wasn't getting used as much since retirement. But the thermostat housing threat was also a nail in the coffin. Numerous sensor lights and warning lights fixed under warranty, tpms sensors etc. Car was only between 2 and 3 years at the time.
Really not good enough.
Wifes suzuki vitara same age similar miles not one fault.
The phrase once bitten twice shy comes to mind.
I wouldn't look at another.
m112
Posts: 35
Joined: Sat Sep 16, 2017 12:23 pm
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Post by m112 »

How many so far had problems with Thermostat?
Does it affect only qashqais or other 1.3 tce as well
Testdriver
Posts: 10
Joined: Wed Dec 13, 2023 4:20 pm
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by Testdriver »

m112 wrote: Sun Jan 28, 2024 7:19 pm How many so far had problems with Thermostat?
Does it affect only qashqais or other 1.3 tce as well
I've been told in my dealership than only Nissan has that problem and not Renailt od Dacia which I don't know how its possible since it is the same engine
Fujikun
Posts: 119
Joined: Wed Jun 09, 2021 2:48 pm
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by Fujikun »

I can only think that the u.k built engines( Sunderland) source their thermostat housings from a different parts supplier than the European built renault engines.
In which case my thought would be fit the renault part.
Testdriver
Posts: 10
Joined: Wed Dec 13, 2023 4:20 pm
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by Testdriver »

Or Dacia Duster 😃
phatboy
Posts: 166
Joined: Tue Jul 23, 2019 12:26 pm
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by phatboy »

I had mine replaced today, as I was too concerned about the risk of failure.

See attached photos of the new and the old housings, for comparisson

Cost be £140+tax for the part, and 2.5hrs labour and some coolant at a local mechanic.

IMG_4225.jpg

IMG_4213.jpg

The new one seems a little more chunky around the middle and the lower pipe connection.
2018 Qashqai Tekna + DCT Dig-T 160
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