Navigation System appears frozen

ICE, Equipment, Options
Cerees
Posts: 4
Joined: Fri Jul 01, 2022 5:18 pm
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by Cerees » Fri Jul 01, 2022 5:34 pm

Hi, updated Connect to the newest version yesterday, all went well. Then updated maps via a usb stick, downloaded and installed into car fine then got this screen which has now been on for 24 hrs saying "navigation system starting up". Is there any way I can reset it? Thanks

20220701_161033.jpg


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MikeGC
Posts: 1305
Joined: Tue Feb 07, 2017 11:50 am
Location: Stockport
Qashqai Model: Mk.3 Qashqai - J12 (2021+) New Model

Post by MikeGC » Fri Jul 01, 2022 5:44 pm

Welcome to the forum

I'm sure I recently read something similar where the poster was informed that you can only update the maps via WiFi.
I might have misunderstood but I successfully updated the maps on my 2019 Tekna on WiFi
March '22 - J12 1.3DIG-T 160 CVT Tekna+ with all wheel drive - Pearl Black
July '19 - J11B 1.3DIG-T 160 DCT Tekna - Vivid Blue
March '17 - Qashqai J11A 1.5dci n-connecta - gunmetal
September '14 - Juke 1.5dci gunmetal ascenta premium (red accent packs)

Cerees
Posts: 4
Joined: Fri Jul 01, 2022 5:18 pm
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by Cerees » Fri Jul 01, 2022 5:47 pm

Hi thanks, would there be any way I can reset back to original settings? I've checked youtube/google and any resets I can't seem to get to work. Thanks

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MikeGC
Posts: 1305
Joined: Tue Feb 07, 2017 11:50 am
Location: Stockport
Qashqai Model: Mk.3 Qashqai - J12 (2021+) New Model

Post by MikeGC » Fri Jul 01, 2022 5:56 pm

Cerees wrote:
Fri Jul 01, 2022 5:47 pm
Hi thanks, would there be any way I can reset back to original settings? I've checked youtube/google and any resets I can't seem to get to work. Thanks
Sorry, I have no idea - I’m that bloke who’s a nuisance at the dealer if anything I don’t understand happens
March '22 - J12 1.3DIG-T 160 CVT Tekna+ with all wheel drive - Pearl Black
July '19 - J11B 1.3DIG-T 160 DCT Tekna - Vivid Blue
March '17 - Qashqai J11A 1.5dci n-connecta - gunmetal
September '14 - Juke 1.5dci gunmetal ascenta premium (red accent packs)

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StampyNTFC
Posts: 40
Joined: Mon Aug 23, 2021 12:26 pm
Location: Peterborough, UK
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by StampyNTFC » Fri Jul 01, 2022 6:17 pm

MikeGC wrote:
Fri Jul 01, 2022 5:44 pm
Welcome to the forum

I'm sure I recently read something similar where the poster was informed that you can only update the maps via WiFi.
I might have misunderstood but I successfully updated the maps on my 2019 Tekna on WiFi
Yeah, that was me....

Except mine won't update via WiFi either.....

Versions on my 2019 QQ are as follows:-

20220701_191111.jpg

Drives a 19 plate Qashqai...

Go seize the day
Wake up and say
This is an extraordinary life

John Wetton (1949-2017)

Cerees
Posts: 4
Joined: Fri Jul 01, 2022 5:18 pm
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by Cerees » Fri Jul 01, 2022 7:21 pm

That's exactly what my version information says as well, as there's no map version at all on there I was wondering if the usb took the maps rather than copied them?

Pandjh
Posts: 622
Joined: Sat Feb 04, 2017 11:34 am
Location: South-East England
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by Pandjh » Fri Jul 01, 2022 8:59 pm

Have you tried going into the hidden menu and doing a factory reset?
2019 1.3 DiG-T 160 Tekna, black (J11b)
prev 2015 1.2 DiG-T n-tec+, black (J11)
prev 2009 1.5 dCi Acenta, black (J10)

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StampyNTFC
Posts: 40
Joined: Mon Aug 23, 2021 12:26 pm
Location: Peterborough, UK
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by StampyNTFC » Sat Jul 02, 2022 4:23 am

Pandjh wrote:
Fri Jul 01, 2022 8:59 pm
Have you tried going into the hidden menu and doing a factory reset?
Is that the "Initialise Settings" option - if so, YES...

Tried that, and it's still saying NO UPDATE available...

Our original poster COULD try a Soft Reset, by holding the ON/OFF button for about 10 seconds until the radio re-boots???
Drives a 19 plate Qashqai...

Go seize the day
Wake up and say
This is an extraordinary life

John Wetton (1949-2017)

Pandjh
Posts: 622
Joined: Sat Feb 04, 2017 11:34 am
Location: South-East England
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by Pandjh » Sat Jul 02, 2022 10:27 am

How about the self diagnosis of the GPS unit. Hold the Menu key down and twiddle the OK button back and forth thru 180 degrees until you see the menu option

20220702_103117.jpg

Last edited by Pandjh on Sat Jul 02, 2022 10:32 am, edited 1 time in total.
2019 1.3 DiG-T 160 Tekna, black (J11b)
prev 2015 1.2 DiG-T n-tec+, black (J11)
prev 2009 1.5 dCi Acenta, black (J10)

Pandjh
Posts: 622
Joined: Sat Feb 04, 2017 11:34 am
Location: South-East England
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by Pandjh » Sat Jul 02, 2022 10:29 am

It may depend on software and hardware mix but I can still do this:

20220702_103208.jpg

2019 1.3 DiG-T 160 Tekna, black (J11b)
prev 2015 1.2 DiG-T n-tec+, black (J11)
prev 2009 1.5 dCi Acenta, black (J10)

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