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Music display freezing

Posted: Sat Oct 02, 2021 3:10 pm
by Terrypesto
Hi,

I've got an issue with my 2018 qashqai that has only just started happening after being fine for 4 months.

Basically when I play music the first song will display on the screen fine, when the next song comes on the screen just stays on the previous song and doesn't update.

I'm connected via Bluetooth and playing on Spotify.

Has anyone seen this and know a fix? It's very frustrating.

Thanks

Re: Music display freezing

Posted: Sun Oct 03, 2021 7:27 am
by calnorth
Does the phone device play correctly with mp3's on the phone itself.

Re: Music display freezing

Posted: Mon Oct 04, 2021 2:49 pm
by Terrypesto
It does yes.

Re: Music display freezing

Posted: Wed Oct 13, 2021 8:23 am
by Hollyb41
I've just recently started having the same issues, very annoying.

(software F16A, hardware 037)

Re: Music display freezing

Posted: Wed Oct 13, 2021 10:00 am
by calnorth
Hollyb41 wrote:
Wed Oct 13, 2021 8:23 am
I've just recently started having the same issues, very annoying.

(software F16A, hardware 037)
...

F16A/037 has not caused any problems to date (since 2017). So no update has been developed.

The first thing you can do is Factory Reset in the menus. You will loose all phone date etc though.

Re: Music display freezing

Posted: Wed Oct 13, 2021 9:39 pm
by Hollyb41
Thanks for your reply, however I tried your suggestion but the problem is still there 😕

Re: Music display freezing

Posted: Thu Oct 14, 2021 7:08 am
by calnorth
Hollyb41 wrote:
Wed Oct 13, 2021 9:39 pm
Thanks for your reply, however I tried your suggestion but the problem is still there 😕
....
Is the head-unit playing mp3s ok via USB socket or AUX. Using Phone or USB stick?
Spotify is web based so I'd suspect your phone (Bluetooth) or Spotify itself. Can you try a different web based media site?