Music display freezing

ICE, Equipment, Options
Post Reply
Terrypesto
Posts: 2
Joined: Sat Oct 02, 2021 3:07 pm
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by Terrypesto » Sat Oct 02, 2021 3:10 pm

Hi,

I've got an issue with my 2018 qashqai that has only just started happening after being fine for 4 months.

Basically when I play music the first song will display on the screen fine, when the next song comes on the screen just stays on the previous song and doesn't update.

I'm connected via Bluetooth and playing on Spotify.

Has anyone seen this and know a fix? It's very frustrating.

Thanks

User avatar
calnorth
Posts: 2357
Joined: Mon Feb 11, 2019 2:01 pm
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by calnorth » Sun Oct 03, 2021 7:27 am

Does the phone device play correctly with mp3's on the phone itself.
Mk2 Qashqai Facelift - J11b (2017–present)
1.6 Dig-T N-Connecta

Terrypesto
Posts: 2
Joined: Sat Oct 02, 2021 3:07 pm
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by Terrypesto » Mon Oct 04, 2021 2:49 pm

It does yes.

Hollyb41
Posts: 2
Joined: Wed Oct 13, 2021 8:19 am
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by Hollyb41 » Wed Oct 13, 2021 8:23 am

I've just recently started having the same issues, very annoying.

(software F16A, hardware 037)

User avatar
calnorth
Posts: 2357
Joined: Mon Feb 11, 2019 2:01 pm
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by calnorth » Wed Oct 13, 2021 10:00 am

Hollyb41 wrote:
Wed Oct 13, 2021 8:23 am
I've just recently started having the same issues, very annoying.

(software F16A, hardware 037)
...

F16A/037 has not caused any problems to date (since 2017). So no update has been developed.

The first thing you can do is Factory Reset in the menus. You will loose all phone date etc though.
Mk2 Qashqai Facelift - J11b (2017–present)
1.6 Dig-T N-Connecta

Hollyb41
Posts: 2
Joined: Wed Oct 13, 2021 8:19 am
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by Hollyb41 » Wed Oct 13, 2021 9:39 pm

Thanks for your reply, however I tried your suggestion but the problem is still there 😕

User avatar
calnorth
Posts: 2357
Joined: Mon Feb 11, 2019 2:01 pm
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by calnorth » Thu Oct 14, 2021 7:08 am

Hollyb41 wrote:
Wed Oct 13, 2021 9:39 pm
Thanks for your reply, however I tried your suggestion but the problem is still there 😕
....
Is the head-unit playing mp3s ok via USB socket or AUX. Using Phone or USB stick?
Spotify is web based so I'd suspect your phone (Bluetooth) or Spotify itself. Can you try a different web based media site?
Mk2 Qashqai Facelift - J11b (2017–present)
1.6 Dig-T N-Connecta

Post Reply

  • You may also be interested in...
    Replies
    Views
    Last post