Central locking not working on tailgate

General Information Forum for the J11 QashQai. (Formerly Order Forum)
Dave1962
Posts: 4
Joined: Sat Sep 18, 2021 9:43 am
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Post by Dave1962 » Sat Sep 18, 2021 9:59 am

Hello, the tailgate on my 2015 Accenta Preimium will no longer lock when I lock the other doors with the central locking. Has anyone had a similar problem?
Thanks for any advice!

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calnorth
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Joined: Mon Feb 11, 2019 2:01 pm
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by calnorth » Sat Sep 18, 2021 11:18 am

Dave1962 wrote:
Sat Sep 18, 2021 9:59 am
Hello, the tailgate on my 2015 Accenta Preimium will no longer lock when I lock the other doors with the central locking. Has anyone had a similar problem?
Thanks for any advice!
....
How exactly do you lock the car and how do you know the tailgate has not locked?
Mk2 Qashqai Facelift - J11b (2017–present)
1.6 Dig-T N-Connecta

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gloucester
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Location: Gloucestershire, England
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Post by gloucester » Sat Sep 18, 2021 11:39 am

Welcome to this forum.

According to the late 2015 brochure the Acenta Premium has an i-key - so:

Does it remain unlocked if you:

~ press the button on the door?
~ press the button on the bootlid?
~ press the button on the remote key?
~ use the key in the lock?
(2015 Nissan Qashqai Tekna DIG-T 1.2 sold 15/6/18) ~ 2018 Suzuki Ignis SZ5 - 2018 Yamaha MT-07

Dave1962
Posts: 4
Joined: Sat Sep 18, 2021 9:43 am
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Post by Dave1962 » Sat Sep 18, 2021 1:33 pm

Thanks for the quick replies. The tailgate remains unlocked whichever of those methods I use to lock the car. I can always open it using the rubber button above the number plate. I think there must be some problem with the central locking connecting to the lock for the car tailgate.

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calnorth
Posts: 2357
Joined: Mon Feb 11, 2019 2:01 pm
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by calnorth » Sat Sep 18, 2021 2:01 pm

Dave1962 wrote:
Sat Sep 18, 2021 1:33 pm
Thanks for the quick replies. The tailgate remains unlocked whichever of those methods I use to lock the car. I can always open it using the rubber button above the number plate. I think there must be some problem with the central locking connecting to the lock for the car tailgate.
The doors including tailgate are UNLOCKED via the Body Control Module (BCM). The rear door button is supposed to transmit door request UNLOCK and LOCK to BCM and then BCM transmits either tailgate actuator LOCK or UNLOCK.

Diagnostics state the following which doesn't help much?. When you lock the car does the internal lamp switch off after some time?

Operation Condition
If all of the following conditions are satisfied, door lock and unlock operation is performed using the door lock and unlock switch.

Door lock and unlock switch operation for LOCK/UNLOCK

• Doors are not locked by Intelligent Key, door request switch and auto door lock function
• Ignition position warning function is not activated

I don't quite understand the last bullet point here, which is its likely forbidden to lock doors with engine running? Dunno.
Mk2 Qashqai Facelift - J11b (2017–present)
1.6 Dig-T N-Connecta

Dave1962
Posts: 4
Joined: Sat Sep 18, 2021 9:43 am
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Post by Dave1962 » Sat Sep 18, 2021 4:30 pm

Thanks for the quick replies. The tailgate remains unlocked whichever of those methods I use to lock the car. I can always open it using the rubber button above the number plate. I think there must be some problem with the central locking connecting to the lock for the car tailgate.

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MikeGC
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Location: Stockport
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by MikeGC » Sat Sep 18, 2021 7:21 pm

Please don’t be offended but can I just check whether you have the key with you when trying the tailgate ?
I’m sure you don’t, but it’s an fairly simple straightforward mistake to make
Awaiting J12 auto Tekna+ with all wheel drive - Pearl Black - early 2022
July '19 J11B 1.3DIG-T 160 DCT Tekna - Vivid Blue
March '17 Qashqai J11A 1.5dci n-connecta - gunmetal
September '14 Juke 1.5dci gunmetal ascenta premium (red accent packs)

Dave1962
Posts: 4
Joined: Sat Sep 18, 2021 9:43 am
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Post by Dave1962 » Sun Sep 19, 2021 7:53 am

Thanks Mike, I think that's exactly my problem. I hadn't realised that, even though we've had the car for five years. Does that mean that the tailgate can always be opened using the button on it if the intelligent key is nearby, even though the other doors remain locked?
Many thanks for your help.

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MikeGC
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Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by MikeGC » Sun Sep 19, 2021 2:14 pm

Dave1962, I think that’s exactly what it means.
I believe that only the tailgate unlocks with the rubber button (the four passenger doors remain locked)

Glad to be of assistance
Awaiting J12 auto Tekna+ with all wheel drive - Pearl Black - early 2022
July '19 J11B 1.3DIG-T 160 DCT Tekna - Vivid Blue
March '17 Qashqai J11A 1.5dci n-connecta - gunmetal
September '14 Juke 1.5dci gunmetal ascenta premium (red accent packs)

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gloucester
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Location: Gloucestershire, England
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Post by gloucester » Sun Sep 19, 2021 6:05 pm

Popping the button on the tailgate unlocks the whole car doesn't it?
(2015 Nissan Qashqai Tekna DIG-T 1.2 sold 15/6/18) ~ 2018 Suzuki Ignis SZ5 - 2018 Yamaha MT-07

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