Air Conditioning not very cold

ICE, Equipment, Options
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gloucester
Posts: 5173
Joined: Sun Apr 03, 2016 7:04 am
Location: Gloucestershire, England
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Post by gloucester »

Sue the people who replaced it.
(2015 Nissan Qashqai Tekna DIG-T 1.2 sold 15/6/18) ~ 2018 Suzuki Ignis SZ5 - 2018 Yamaha MT-07 ~ (2024 Volvo EX30 ordered)

Qashi
Posts: 25
Joined: Wed May 18, 2016 5:31 pm

Post by Qashi »

I'm trying to find another point of contact at Nissan as the customer services person said that there wasn't anybody higher than him that I could go to? There must be, they surly can't just say no and that's it your times up. Very very poor customer service I'm afraid!
MJCQQ
Posts: 136
Joined: Sun Oct 12, 2014 8:54 pm

Post by MJCQQ »

Hi OP,

I haven't posted in a while but have still been reading fairly regularly and had to comment on this topic.

The aircon on my Oct 2014 AP has been playing up for the past few months. I phoned a Nissan Dealer near my work (to report the problem and it was booked in about 2 weeks ago for a checkup.

When I left it in for this checkup I pointed out that the aircon worked intermittently and when it did work it would be for 10-20 minutes before it started blowing warm air. They re-gassed the aircon under warranty but the same thing was happening so I booked it in for another checkup (which was today). They have diagnosed a faulty condenser unit but it will take about a week for them to get one in stock. The good thing is they have stated it will be repaired under warranty (no shit). I find it absolutely appalling that a dealer would refuse to fix this under warranty and the stories of one person paying £600, or other paying for re-gasses typifies my overall contempt for Nissan customer support. No way a car inside warranty should have aircon issues like this where the owner is expected to foot the bill. If a condenser unit gets damaged by stone chips it's a design flaw, not user error.

I will be honest this is the first time I have been impressed by the Nissan Dealers customer support. The majority of issues all I had had were excuses and fob-offs about "that's normal" or "no problems found".

1. Centre console rattles (dealer couldn't fix)
2. Airbox rattle (fixed by dealer)
3. Heatshield noise (fixed by dealer)
4. Passenger door rattle (dealer fixed it but only temporarily)
5. Squeaky suspension in cold and wet weather (claimed no fault found)
6. Front parking sensors go mental occasionally during heavy rain. (dealer acknowledged fault but said no fix for it)
7. Rear parking sensors (same as above)
8. Aircon issues (faulty condensor and dealer will fix)
9. Steering off centre (I reported this a few weeks after I picked up the car but was told it was normal) Eventually (1.5 years later) I brought it to a wheel alignment specialist who diagnosed all 4 wheels needed realigned. This cost £50 but at least I am not constantly bugged by an off centre steering wheel. So much for "that's normal".

Since I bought the car in Oct 2014 it has been back 9 or 10 times. This is more than the previous 5 cars I've owned combined.

Though it still looks great both inside and out and when it's on a nice smooth road the drive is very refined. I'm still overall happy with the car but I know I would never purchase another one, or indeed any car from Nissan. I just feel their customer support is appalling.
Qashi
Posts: 25
Joined: Wed May 18, 2016 5:31 pm

Post by Qashi »

Hi, just couldn't believe what I was hearing from the so called customer service. He said even though nobody can show me the fault on the condenser that it must be faulty they wouldn't have changed it if it wasn't. So I said you believe the dealer and not me and was told of course we will always believe our dealers. I said how do I prove otherwise and was just told they would never change anything if it wasn't faulty. Told him it was a licence to print money. Also mentioned that in the unlikely event that someone could prove it was damaged that it wasn't fit for purpose and was also told that it could be the way it's driven, anyone can damage the underside of a car.(even though condenser is in front of car).
switchback
Posts: 382
Joined: Sun Dec 27, 2015 3:08 pm
Location: East Anglia

Post by switchback »

Qashi wrote:. They have been told by garage that there were two pin holes in condenser and that basically that's it, end of story!

A word of warning, just taken my car in for air con repair. Was told that a stone had gone through condenser and would need replacing £600. Asked for old condenser to be kept so I could get it repaired and then sell on to recoupe some money. Had condenser checked, no fault found! I'm now trying to get my money back from dealer.

A pin hole leak (x2)sounds like a manufacturing defect. Can you actually see impact damage from a stone? From your earlier message they told you that a stone had gone through it!
Last edited by switchback on Wed Jun 08, 2016 9:43 pm, edited 1 time in total.
2015 1.6 dci Tekna, AWD.
Qashi
Posts: 25
Joined: Wed May 18, 2016 5:31 pm

Post by Qashi »

No, there's no sign of damage to the fins. I've been called a liar by the service manager but who's the real liar here? The trouble now is Nissan have just washed there hands of the whole thing.
Qashi
Posts: 25
Joined: Wed May 18, 2016 5:31 pm

Post by Qashi »

Series of events
1 took car in for service and air con to be looked at and roof bars peeling
2 service done, told waiting for parts for roof bars, not got correct equipment to check air-conditioning. Told they would need it longer to investigate.
3 left it with them for 2 weeks! For roof bars.
After 3 days was told condenser had 2 holes in it from stone damage. £600 approx repair.
4 Gulp!
5 told them to get on with and to give me old part back as I'm tight and would get it repaired and put on eBay.
6 eventually got car back OK.
7 paid to have condenser checked/price for repair. Was told no leak found and fully working.
8 contacted garage in NOTTINGHAM ( complaints dept as manager wasn't answering phone).
9 was asked to go back and they would show me leek with UV light.
10. Technician doing marks and them service manager went on one by calling me a liar and under handed for going through complaints.
11. Re contact complaints was told to go to ford dealer, no fault found again.
12 contacted Nissan customer services who looked into it and got back to me saying the dealer is telling the truth. The dealer wouldn't lie and they will always believe what they say as they are our dealers.
13 asked if I could take it higher and was told no. The end!
14 one happy owner!!!!!
gvmdaddy
Posts: 2245
Joined: Thu Jun 19, 2014 11:28 pm

Post by gvmdaddy »

No damage to the fins! Pin hole damage! I'd like to know just what sort of shrapnel could evade the fins and cause such damage. The parts and equipment we are talking about are not that fragile. The operating pressures of the current setup are much, much higher than previous systems, so strength and integrity must have been factored into the new parts. My thoughts are that the leaks that people are experiencing are possibly caused by incorrectly tensioned joints between parts. It seems strange to me that dealerships cant find things that are blatantly obvious, but they can detect a pinhole leak on a part that is still in situ on the vehicle and is not easily accessible.
In this case, the owner concerned should take out a 'small claims' against the dealership in question. You say you have the part that was removed from the vehicle, you have independent proof of the units integrity, and you have reciepts for the work done up to now. Before doing this though, you must be able to prive to the Courts that you have given ample time for the dealer to rectify the problem you have with them. I suggest that this would involve approaching the dealer again and ask them to show you the damage they say exists. Do it calmly and dont leave the part in their possession out of your sight. Once done, if you are still unhappy then pursue the small claims court.
Keep us updated.
Qashi
Posts: 25
Joined: Wed May 18, 2016 5:31 pm

Post by Qashi »

Hi, I've contacted them about this 3 times and been back with the part twice and still they can't show me the damage or leak. The last thing they said was to bring the car back in again and they would refit the part to show me the leak. The thing is I don't trust them to refit the part while I'm not there. I can't believe that Nissan haven't got a better way to show or test a part without having to refit it to the car.
Deleted User 2899

Post by Deleted User 2899 »

gvmdaddy wrote:No damage to the fins! Pin hole damage! I'd like to know just what sort of shrapnel could evade the fins and cause such damage. The parts and equipment we are talking about are not that fragile. The operating pressures of the current setup are much, much higher than previous systems, so strength and integrity must have been factored into the new parts. My thoughts are that the leaks that people are experiencing are possibly caused by incorrectly tensioned joints between parts. It seems strange to me that dealerships cant find things that are blatantly obvious, but they can detect a pinhole leak on a part that is still in situ on the vehicle and is not easily accessible.
In this case, the owner concerned should take out a 'small claims' against the dealership in question. You say you have the part that was removed from the vehicle, you have independent proof of the units integrity, and you have reciepts for the work done up to now. Before doing this though, you must be able to prive to the Courts that you have given ample time for the dealer to rectify the problem you have with them. I suggest that this would involve approaching the dealer again and ask them to show you the damage they say exists. Do it calmly and dont leave the part in their possession out of your sight. Once done, if you are still unhappy then pursue the small claims court.
Keep us updated.
Thats good advice. I would add that you should take a LOT of high rez pictures of it before you let them touch it !
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