Hands free microphone quality

Andrew · Post by **Andrew** » Sat Nov 07, 2015 5:42 pm

What are people's experiences with the hands free capability on a 2014 tekna when travelling at reasonable speeds?

I realise there will probably be a degree of background noise but at 50mph, people can barely hear me even when I'm shouting. At 70mph there's no chance.

I've tested it to hear for myself by calling my landline and leaving myself a message on my answer phone. It's truly terrible! Do other people have the same experience or have I got a faulty microphone?

Where is the microphone anyway? Is it near the interior light? That's where I've been kind of shouting in the direction of anyway.

My connect system has had a software upgrade a few weeks ago to fix a problem where it was cutting out all the time but this hasn't fixed the problem.

Thanks guys!

gvmdaddy · Post by **gvmdaddy** » Sat Nov 07, 2015 6:01 pm

The microphone is where you suggest, but ive never had any problem with it.

Hound · Post by **Hound** » Sat Nov 07, 2015 6:15 pm

I haven't used it much but it seemed to work ok for me.

Not sure if there's any control over mic levels in the Connect settings.

The mics are in the overhead panel as you surmised:

Sounds like you may need to go back to the dealer again unfortunately.

Bobsta · Post by **Bobsta** » Sat Nov 07, 2015 6:43 pm

I completely agree with the OP. The quality and background noise are awful.
My wife drives our QQ most of the time and trying to have a call with her using it whilst driving at motorway speeds is nigh-on impossible.

(July 14 Tekna here)

bozzyloz · Post by **bozzyloz** » Sun Nov 08, 2015 11:12 am

I use hands free a lot and at speed on motorway/ in city noise and it is always crystal clear so I think this is a dealer issue too.

Mak786 · Post by **Mak786** » Sun Nov 08, 2015 1:02 pm

Mine has always been appalling at motorway speeds, even to the extent the service guy couldn't understand what was being said. No better even after a mic replacement. Tried two different mobiles too on different networks. Have resorted to using a bt headset !

duncho · Post by **duncho** » Mon Nov 09, 2015 12:12 am

Indeed not perfect especially compare to VW, where other party on the phone could not notice that I was driving. I read on Italian QQ forum that replacing the mic helped to solve the problem though. Give it a try.

Andrew · Post by **Andrew** » Mon Nov 09, 2015 7:35 am

Thanks everyone. Will take it back to the dealer and get them to investigate.

RDHJP · Post by **RDHJP** » Mon Nov 09, 2015 9:41 am

Could it be the phone your using. My wife's Motorola gives reasonable results but my Lumia 930 windows phone gives exceptional call quality

DaveBerlin · Post by **DaveBerlin** » Mon Nov 09, 2015 11:12 am

After reading this post I thought I was doing something wrong. I have just been to our Nissan Dealer and phoned the wife (both have iPhones) using the onboard Hands Free Nissan System and it was exceptionally clear to me (the wife does say I need hearing aids). I was travelling at 130kph (80mph) and just stuck the volume up using the steering button which was even better - for me not a problem then possibly it is the loudspeaker system, go to your Dealer and get it sorted - Dave

Hands free microphone quality

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