NIssan Customer Care

[Stevethegreatgolfer]

I tried to call NCC about 6 times today. The hold music, a bit of plinky plonk and an annoying Irish female voice repeatedly going on about special deals, interspersed with a male voice saying exactly the same thing but the two keep on overlapping each other. Never actually got through, although on hold for probably a total of 2 hours.Eventually I had to assume that there is a problem with their phone system, or perhaps everyone there is a member of Unison and were having another day off (no disrespect meant to teachers, firemen etc.).

[Donkey]

Steve drop them a line on TwitterThat seems to get there attention they realy dont like negative remarks on there

[deks36]

NCS is a joke, I have complained about them for 3 years fortunately I have very little to do with them at front line, as above making a point on twitter or FB seems to work much better than calling them probably because to social media team is far more customer focused than the actual customer service dept. who in my opinion just seem to read from a stock question and answer sheet

[Gel]

[quote="deks36"]NCS is a joke, I have complained about them for 3 years fortunately I have very little to do with them at front line, as above making a point on twitter or FB seems to work much better than calling them probably because to social media team is far more customer focused than the actual customer service dept. who in my opinion just seem to read from a stock question and answer sheet[/QUOTE]
Begs question whether it's outsourced to a 3rd party marketing call centre??

[deks36]

I think it managed by a third party but I do know that higher up the chain it is controlled from within. For three years I made the point that front line NCS is appalling and needs addressing but sadly Nissan dont see it like this. I am lucky that I havent had to deal with the frontline for a few years but if I had of experienced many of the scenarios I have seen on the net I'd have sold my Nissan a long time ago.I will say this though if you can actually get through to someone who understands and can deal with the issue 99% of the time Nissan will sort the problem as you would expect and indeed I have seen them go beyond what one would reasonably expect to receive

[Gel]

Found this old story:http://www.callcentrehelper.com/nissan- ... e-1653.htm

[Kris]

says 3 year contract and dated 21 May 2008, so is it the same company operating the service?

[deks36]

it did change about 2 years ago as I remember having a conversation with someone connected to it that told me they had just changed provider. whether or not its them operating now or not i couldnt say.

[Stevethegreatgolfer]

My car arrives late August. Hopefully I wont have any need to contact NCS. But if I do then I might just drive the 20 miles to Maple Cross, park the car on their steps and see if they'd like to chat then.

[Silbo7]

Stevethegreatmoaner, "when you own the great work of art, you will be worthy of an opinion, but just leave off as they are calling the last game of Bingo, "share ya worthers you ol fart"!