Ok..I've attempted to convert the LeasePlan Fair Wear and Tear PDF document to Word and upload it here. I decided to do this in a new thread as it's large....please remember this is based on leasing rules but are this particular companies standards. Unfortunately the images haven't come through, which is a shame as they give really good examples. Hopefully this is still helpful. If someone REALLY wants the actual document let me know here and I'll post my email address so I can email it to you.Mark
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What is a fair
wear and tear guide?
All
vehicles returned to LeasePlan UK Limited at the end of every lease period are
expected to meet certain minimum standards. These minimum standards are widely
known as fair wear and tear.
This
brochure has been designed to explain LeasePlan's fair wear and tear policy in
more detail and provide you with guidance on what to expect at the end of your
vehicle contract.
Who do we use for our assessments?
SGS is LeasePlan's authorised inspection agent. As the
world's leading inspection, verification, testing and certification company,
they provide totally independent automotive inspection services to governments,
manufacturers, traders, financial institutions and insurance companies alike.
This ensures that every vehicle receives an unbiased, objective and clear
assessment on its return.
Do LeasePlan and
SGS make allowances for
high mileage or age?
Yes. For example, we appreciate that a vehicle that has
covered 150,000 miles will naturally accumulate more wear and tear than one
that has covered half that mileage. That's why we have a "discount model' in
operation that takes into consideration wear and tear directly related to
mileage, such as:
" Small
scratches and dents
" Carpet
wear
" Steering
wheel and gear knob wear
" Upholstery
wear
However, under no circumstances
does this discount model include accident damage, excessive wear and tear or
damage caused by misuse. This must be repaired before vehicle return (see page
5 for more detail).
How to use this guide
It's
said a picture is worth a thousand words, so to make it easier for you to
understand fair wear and tear, you'll find diagrammatic representations of what
is a€“ and what isn't a€“ acceptable throughout this guide.
Naturally, we are unable to
cover every single form of damage that could occur. But by the time you've
finished this guide, you'll have an excellent idea of the minimum standard
expected for returned vehicles.
Pre-collection appraisal
tips
To avoid any unforeseen damage charges, there are a few things you can
do before your vehicle is collected and taken away for full appraisal. Now's
the time to also ensure your vehicle's service history is complete and
up-to-date.
Use this guide in full
Use this guide to look around the
vehicle and make notes of any visible damage that you may spot.
Your own pre-collection inspection
helps you to understand specifically what damage there is on the vehicle and
helps avoid any surprises in terms of unexpected costs.
It also gives you information on how to arrange any damage
repairs prior to collection should you choose to do so. (see page 19).
Ensure your vehicle is clean
inside and out
When you inspect your own vehicle and on the day of the
collection, ensure the vehicle is in a clean condition inside and out. If your
car is dirty, it makes it more difficult to spot and make note of any damage.
If your vehicle is dirty on the day of collection, pick-up could also be
aborted and you may be charged for the rescheduled collection.
Inspect your vehicle in daylight
Park your vehicle where it's in good
natural daylight and avoid shadow cover from trees etc. This will help you see
dents and scratches that may otherwise be difficult to see.
Inspect your vehicle when it's dry
A wet car will make it much harder for you to spot and make
note of any scratches and dents. If the car has just been washed, or it has
been raining, make sure it's dried thoroughly before inspection.
How best to spot dents
You are more likely to spot dents if you look down a
vehicle's panel in profile (i.e. side on), rather than looking head on. Also,
view the vehicle from different angles.
Be objective
Inspect and appraise your vehicle as objectively as
you can. This way you are not invoiced for any unexpected damage charges.
Consider getting a friend or colleague to help you.
Inspect all panels
Don't forget to inspect the less
obvious panels on a vehicle, such as the roof or those below bumper height. And
include checks of the lamps, windows and mirrors too. For convertibles, ensure
the cloth roof is undamaged and that the folding mechanism is fault free.
What do I need to
hand back with the vehicle?
Basically, everything that you were given
with the vehicle when it was delivered to you must be returned with the
vehicle.
This
includes:
" All
sets of keys, including master and valet keys
" All
original documents such as the owner's manual etc
" Evidence
of the signed/stamped service history
" Valid
MOT certificate (if applicable)
" Radio code cards
" CDs
or DVDs for satellite navigation (delete stored locations for security such as
your home address)
" All
removable audio equipment (such as
"face off' units)
" All
optional equipment fitted to the vehicle that is not a permanent fixture (tow
bars, rear door sun shades etc)
" All emergency
equipment supplied with the vehicle
(jack, wheel brace, warning triangle,
first aid kit etc) " The spare wheel must be on-board and
meet legal requirements. Or if your vehicle has a "tyre mobility set' instead
(sealing compound and a 12v compressor that plugs into the cigarette lighter in
lieu of the traditional spare wheel), this must be present.
Remove all personal
items
Please also remember to remove all personal effects from your
vehicle prior to collection such as:
" Music
CDs " Fuel cards
" Road
maps " House keys
from the car key fob
" Sunglasses
Remember to check
all storage areas in your vehicle, including the boot, glovebox, door pockets,
seat back pockets and all other storage spaces. We are unable to return
personal effects left in the vehicle after the vehicle has been collected.
Other requirements
Vehicle graphics/ advertising/decals
Advertising stickers, sign writing, decals (including glue
residue), regardless of size or condition, can have an impact on resale value
of the vehicle. As a result, they must be completely and cleanly removed prior
to returning the vehicle, regardless of whether they are on the bodywork or
glass area. Any costs incurred for the removal of the above will be recharged.
Clean interior
Unpleasant smells and/or stains in the vehicle's interior can
affect a returned vehicle's used value. You may therefore feel it necessary to
have your vehicle completely cleaned using a professional valeting company
before it is collected.
Accident damage
All accident damage falls outside
of the definition of fair wear & tear, irrespective of vehicle age or
mileage.
All accident damage must be
repaired to the minimum standards as set out in your organisation's company car
policy. Uncorrected accident damage and/or substandard accident repairs will be
re-charged back to you or your organisation.
Minimum standard expected for returned
vehiclesOn the following pages you'll see pictures visibly
showing what we consider to be acceptable and unacceptable wear & tear. The
pictures are also supported by explanatory text.
The images are designed to
broadly demonstrate our minimum expectations for every returned vehicle. The
images do not, and cannot cover all damage scenarios, but serve to provide a
clear understanding of the minimum standards expected.
VEHICLE
BODY/PAINT
Light scratches (and scuffs/ abrasions) up to 100mm, which can be removed by
mechanical polishing, provided the base coat has not been penetrated or any
rust has developed.
Up to 2 small "dings' per panel is
acceptable (3 or more is regarded as "multiple' and therefore not acceptable).
In all cases, "dings' greater than
20mm are unacceptable, therefore this dent is acceptable as it is clearly
within the 20mm tolerance.
VEHICLE BODY/PAINT
are acceptable, in line with the "touched up' prior to rust with
a maximum depth of 1mm. vehicle's age and mileage. Chips developing are acceptable.
should not have penetrated the base
coat and should be rust free.
GRILLE/BUMPER
For textured and non-painted bumpers a€“ Light scratches and scuffs are
acceptable. Also acceptable are small dents (up to 20mm in diameter).
For painted bumpers a€“ Light
scuffing and scratches which have not penetrated the paint layer.
GRILLE/BUMPER
of damage per bumper
(provided paintwork/fading.
there is no penetration of the base
coat/rust).
TYRE WEAR/WHEEL RIMS
depth of 2mm. wheel
trim/alloy.
TYRE WEAR/WHEEL RIMS
on rims, providing the rim is damage free. not deformed.
GLAZING/GLASS
of headlights, fog lights or than 10mm) provided they do indicators not breaking
the glass not obstruct the view of the
and not affecting their function. driver
or hinder driving in rain or poor light.
GLAZING/GLASS
Small stickers on the glass.
MIRRORS/EXTERNAL
FITTINGS
Light scuffing and scratches with a maximum length of 50mm and a maximum depth
of 1mm. For painted mirror casings only scuffing and scratches which have not
penetrated to the base material, and where their proper function is not
affected.
Fitted beacons or lights that
are properly fitted and in full working order, without breaks in the glass. The
lights must comply with legal requirements and if necessary mentioned in the
vehicle documentation.
general usage i.e. getting in and out of the car.
abrasions or soiling. through
day-to-day use and general wear.
DASHBOARD/
FLOOR
COVERING/DOORS
Phone fittings/housing units may be left in the vehicle.
Holes left in the console (as a
result of phone equipment being removed) may be left providing they are in a
discreet area.
DASHBOARD/
FLOOR
COVERING/DOORS
Signs of general usage where there
is slight discolouration and scuffing.
The steering wheel is slightly worn as a result of general use. (Torn leather
would not be acceptable).
How to get repairs completed satisfactorily
You may wish to repair your
vehicle so it meets our fair wear & tear standard before it is collected to
avoid any damage charge reclaim being made.
Any repair work commissioned
must be carried out by a reputable body shop to a standard that meets the
standards set out in this guide. Any substandard work that affects the
vehicle's used value will be re-charged back to you.
It is advisable you allow at least ten weeks before
the vehicle collection date to complete all the repairs necessary.
Vehicle collection a€“ what to expect
On the pre-arranged day of your vehicle's
collection, please ensure the vehicle is clean both inside and out. This will
speed up the collection process and avoid the need for a re-scheduled
collection.
On arrival, LeasePlan's collecting agent will:
1) Walk
around the vehicle with you to review the car for any immediate damage and
check the necessary documentation (service book, V5, owner's manual etc).
2) Ask
you to sign a collection report that will also highlight any visible damage on
the car and any missing items.
NB: This IS NOT the SGS independent inspection.
It is the collecting agent completing a collection report that also notes,
where necessary, that a certain element of damage has been noticed on the
vehicle.
3) The
collecting agent will then take the vehicle immediately to an auction site for
the comprehensive independent assessment by SGS. It is on this full inspection
by SGS that damage recharges are based (if any).
Please note: once the
vehicle has been collected and inspected, you forfeit any right to organise
damage repair yourself. So any damage you wish to have repaired, must be
completed before collection.
4) Following
the SGS inspection, a full breakdown of damage that falls outside of the fair
wear and tear policy will be provided to LeasePlan. LeasePlan will then arrange
for this damage to be billed either directly to you or to your company
depending on your fleet policy. The full SGS report and other supporting
documentation will be included.
Alternatives to
vehicle collection
Taking your vehicle to be inspected yourself
It is possible for you to take your
vehicle to the auction site and have it inspected by SGS yourself, therefore
eliminating the need for any collection procedures by the LeasePlan agent. If
you are considering this option, please call 020 8755 2368 to arrange a date,
time and auction location.
SGS will inspect your vehicle and issue you with the
necessary report and documentation. If this is your preferred option, please
bear the following in mind:
" You
must make an appointment first by calling the above number. "
SGS will not be able to take you home or to any onward destination. "
We are unable to deliver your new/replacement vehicle to an auction
site.
" Once
the vehicle has been inspected, you forfeit any right to organise damage repair
yourself. Any damage you wish to have repaired must be completed before you
take your vehicle to be inspected.
Did you know you could buy your
vehicle?
At the end of the contract term, it
may be possible for you to buy your vehicle either for yourself or for any
member of your family or friends.
Not only will you be able to purchase the vehicle at a very
competitive price, we are also able to arrange competitive rates of finance
too, plus a 12 month insurance backed guarantee (excluding vehicles in excess
of 100,000 miles or over 5 years old). Buying your leased vehicle has two other
distinct benefits:
" You
know its history a€“ often from the date it was first registered
" You
know it has been fully maintained
For a no obligation quote to
purchase your vehicle, please contact your Fleet Manager or your Driver
Services Team.
Your assurance that our
charges are fair
If
we do have to make any damage recharges, we will base our invoice on industry
accepted cost information, currently supplied by Eurotax Glass's, the world's
leading supplier of automotive business intelligence, renowned for their
reliable and accurate information. We will also take into consideration whether
damage repair can be performed without the need for a full body shop visit,
therefore helping to ensure any damage recharges are kept to a minimum.
We also accept that higher mileage vehicles are susceptible
to greater levels of wear and tear. Therefore, we operate a damage recharge
discount model for higher mileage vehicles, ensuring that a fair recharge is
attributed to damage.
Your quality assurance
We are committed to ensuring all our processes are customer
focused, effective and efficient. This is demonstrated by our continued
accreditation to the ISO:9000 2001 quality standard, which has been in place
since June 2003. In addition to this, LeasePlan is the first European leasing
company to achieve a registered certification of the return vehicle process
from TUV Nord, experts in technical safety, environmental protection and
assessment of management systems and products internationally.
Full industry body support
LeasePlan is a full member of the BVRLA (British Vehicle Rental and Leasing
Association) and operates within its mandatory code of conduct. The BVRLA
acknowledges that LeasePlan's Fair Wear & Tear Guidelines for Cars provides
a clear and responsible end of lease process that is fully aligned to its code
of conduct.
Checklist
Have you remembered to include:
a?‘ All sets of
keys
a?‘ Owner's
manual, V5 etc
a?‘ Signed
service history
a?‘ Valid MOT
certificate (if applicable)
a?‘ Radio code
card
a?‘ CD or DVD
for SatNav
a?‘ All
removable audio equipment
a?‘ Other
removable equipment such as tow bar etc
a?‘ Emergency
equipment (jack, warning triangle etc)
a?‘ Spare wheel or tyre mobility
set
LeasePlan UK Ltd
165 Bath Road
Slough
Berkshire SL1 4AA
Telephone: +44 (0) 870 600 7676
Web: www.leaseplan.co.uk
Have you remembered to remove:
a?‘ Music CDs
a?‘ Sunglasses
a?‘ Road maps
a?‘ House keys
from the key fob
a?‘ Fuel cards
Please remember that we're unable to return any personal items left in the
vehicle.
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kramrolyat702014-02-25 08:46:38
Fair Wear and Tear - Personal Leasing
-
kramrolyat70
- Posts: 574
- Joined: Wed Jan 15, 2014 3:09 pm
Driving a 1.5DCi Tekna in Blade Silver since 14/02/2014
